To ensure a smooth telehealth video consultation experience, consider the following guidelines. Please note that you will receive a text message containing an access link to your virtual video consultation. It’s essential to click the link to initiate the virtual consult; waiting for your provider to call you is unnecessary. Initial consultations typically last between 10 to 20 minutes.

Before the commencement of your video medical consultation:

1. Test the technology in advance. Make sure your Zoom works.

2. Select a private location with minimal background noise to discuss your healthcare issues in a distraction-free environment.

3. Ensure good lighting for clear visibility of your face; turn off music, television, or video games during the appointment.

4. Steady the camera by placing your computer or laptop on a flat surface or propping up your phone or tablet on a desk or table.

5. Position yourself in the center of the screen with the camera at eye level. What you see on your screen is what the provider will see, so being close to the screen and looking directly into the camera is essential.

6. Minimize background noise by choosing a quiet location and disabling alarms and sounds on other devices via the “do not disturb” setting.

7. Close other applications on your device to enhance internet connectivity and reduce distractions.

8. Stay focused during the appointment; avoid eating or drinking, and refrain from conducting the telehealth visit while driving, exercising, or running errands.

9. Dress appropriately as you would for an in-person appointment.

10. Please be punctual and ready to commence the virtual consultation on time.