Returns, Refunds, and Eligibility
How Eligibility Works
When you place your order with Momentum Health 360, we place a temporary authorization hold on your payment method. Following your submission, you will be prompted to complete a HIPAA-secure medical intake questionnaire.
Our licensed clinical team will then review your profile to ensure the program is a safe and appropriate fit for your health goals.
- If approved: Your payment will be finalized and processed.
- If not eligible: The authorization hold will be released immediately, and you will not be charged.
Refund & Return Policy
Because our treatments involve personalized, prescription-grade products tailored specifically to your medical needs, we must adhere to strict safety and pharmacy regulations:
- Final Sale: Once a licensed practitioner approves your intake and transmits the prescription to the pharmacy, all sales are final. We cannot accept returns of prescription medications once they have been dispensed.
- No Refunds for Use: We do not offer prorated refunds for partially used subscription cycles or medications already received.
- Cancellation Fee: If you choose to cancel your order after a clinician has approved your intake form, but before the pharmacy has begun processing the medication, a $50 administrative cancellation fee will be deducted from your refund.
