Returns, Refunds, and Eligibility

Process

How Eligibility Works

When you place your order with Momentum Health 360, we place a temporary authorization hold on your payment method. Following your submission, you will be prompted to complete a HIPAA-secure medical intake questionnaire.

Our licensed clinical team will then review your profile to ensure the program is a safe and appropriate fit for your health goals.

If approved: Your payment will be finalized and processed.

If not eligible: The authorization hold will be released immediately, and you will not be charged.

Guidelines

Refund & Return Policy

Because our treatments involve personalized, prescription-grade products tailored specifically to your medical needs, we must adhere to strict safety and pharmacy regulations:

Final Sale: Once a licensed practitioner approves your intake and transmits the prescription to the pharmacy, all sales are final. We cannot accept returns of prescription medications once they have been dispensed.

No Refunds for Use: We do not offer prorated refunds for partially used subscription cycles or medications already received.

Cancellation Fee: If you choose to cancel your order after a clinician has approved your intake form, but before the pharmacy has begun processing the medication, a $50 administrative cancellation fee will be deducted from your refund.

Timing

Prescription Cancellation

Once a prescription has been finalized and sent to our pharmacy partners, it enters a non-refundable status. We encourage you to reach out to our support team promptly if you have any questions before your clinical review is completed.